I’ve banked with GTB for over 5 years. Their mobile app is one of the best in Nigeria—fast, reliable, and easy to navigate. I use it for all my transfers, bills, and airtime. The GTWorld app especially is sleek and stable. That said, customer service at physical branches leaves a lot to be desired. I had an issue with a blocked card last year, and I spent almost 3 hours at the branch before it was resolved. The queue system is disorganized, and only a few staff were attending to customers. Also, the email response time is quite slow. It once took 5 days for them to reply to my complaint about a failed POS transaction.
