I really wanted to like Wema Bank, especially because of the ALAT app, but it’s been disappointing. The app looks nice, but it lags a lot and sometimes logs me out randomly. I've had failed transactions that took days to reverse, and no real explanation from support.
The customer service isn’t responsive messages get ignored or you’re asked to “be patient” without any solution. Even in-branch service can be slow and unorganized.
It feels like they’re trying to be a digital bank, but the technical issues and poor communication make it hard to rely on them for serious banking.
