I had a frustrating experience with BEDC. I purchased a meter through a NEPA official and paid to have it properly mapped to my residence. For two years, I continued making payments, believing everything was in order. To my surprise, my electricity was disconnected, and I was told I had been paying to a different branch all along. I was asked to pay again for the meter to be remapped correctly—something I had already done.
This situation was not only stressful but also unfair, as I ended up paying twice for the same service due to no fault of mine. BEDC needs to improve their internal coordination and ensure customers don’t suffer for mistakes they didn’t make.
